Do you have a question about GraydonCreditsafe or are you experiencing a problem whilst using the platform? There are several ways to get help.
1. Consult our Knowledge Base
In the GraydonCreditsafe Knowledge Base, you will find guides, instructions and answers to frequently asked questions.
You’ll find information on topics including:
- Logging in and account access
- Creditsafe products
- Account and user management
- Product groups and access rights
- Common issues
Use the search function to quickly find an answer to your question.
2. Contact your Account Owner
Do you have a question about your user account, access rights or available products? If so, your Account Owner or an authorised administrator within your organisation may be able to help you further.
3. Contact GraydonCreditsafe Support
If you cannot find the answer in our Knowledge Base or require further assistance, please contact GraydonCreditsafe Support at support@graydoncreditsafe.be.
To help us assist you as quickly as possible, please have the following information to hand:
- A brief description of your query or issue
- The product your query relates to
- Any error messages
- A screenshot of the issue, if relevant
Never share your password or other confidential login details.