If you have enabled SSO (Federated Login) for your account, you may not be able to carry out certain actions within user management. This is because these functions must be handled internally within your organisation.

The following functions are not available in user management if you have SSO (Federated Login):

• Creating, deactivating and reactivating users: to create one or more new users, you must contact your local helpdesk.
• Resetting a password: if a user needs to reset their password, they must contact your organisation’s IdP administrator. GraydonCreditsafe does not manage passwords for users with Federated Login.
• Resending an account activation link: The account activation process is not used for users with Federated Login.